Privacy Policy

1. Introduction

Togo ("we," "our," or "us"), powered by Lytmus, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Togo educational doubt-solving application and related services. We are committed to protecting the privacy of all our users, with special attention to children and students. Please read this Privacy Policy carefully. By using the application, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information, including but not limited to:

• Email address
• First name and last name
• Phone number
• Educational institution information
• Academic level and subjects of interest
• Performance and progress data
• Usage data
• Device information (device ID, operating system, etc.)

2.2 Usage Data

We automatically collect usage information when you use our application, including:

• Device type and operating system
• Unique device identifiers
• IP address
• Pages and features accessed
• Time spent on different activities
• Learning patterns and preferences
• Performance metrics
• Error logs

3. How We Use Your Information

We use the collected data for various purposes:

• To provide personalized learning experiences
• To analyze and improve learning outcomes
• To provide AI-powered content recommendations
• To generate progress reports and analytics
• To maintain and improve our service
• To provide customer support
• To detect, prevent and address technical issues
• To communicate important updates about our service

4. Children's Privacy

4.1 Age Restrictions

Our service is intended for users of all ages, including children under 13. We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations worldwide.

4.2 Parental Consent

For users under 13 years of age:

• We require verifiable parental consent before collecting personal information
• Parents can review their child's personal information
• Parents can request deletion of their child's personal information
• Parents can refuse further collection or use of their child's information

4.3 Information Collection from Children

When we collect information from children under 13:

• We collect only what is reasonably necessary for participation
• We do not make personal information publicly available
• We do not share personal information except with service providers who maintain confidentiality
• We retain personal information only as long as necessary to fulfill the service

4.4 Educational Institution Users

For users accessing our service through educational institutions:

• We comply with FERPA (Family Educational Rights and Privacy Act) requirements
• We maintain confidentiality of educational records
• We obtain necessary permissions from educational institutions
• We provide access to student records to authorized school officials

4.5 Parental Rights

Parents/guardians of children under 13 have the right to:

• Review their child's personal information
• Request deletion of their child's personal information
• Refuse further collection of their child's information
• Agree to collection and use of their child's information while prohibiting disclosure to third parties
• Contact us regarding their child's privacy

5. Data Security in Educational Context

We implement specific measures to protect educational data:

• Encryption of sensitive student information
• Regular security audits
• Limited access to student data
• Secure data transfer protocols
• Regular staff training on data protection
• Incident response procedures

6. AI and Automated Processing

6.1 AI Features

Our service uses artificial intelligence to:

• Analyze learning patterns
• Provide personalized content recommendations
• Generate progress reports
• Assist with doubt resolution

6.2 Data Processing

For AI features:

• We process data anonymously where possible
• We do not use student data for non-educational purposes
• We maintain transparency about AI-driven decisions
• We provide options to opt-out of certain AI features

7. Third-Party Services

We may use third-party service providers to:

• Host our service
• Analyze usage data
• Process payments
• Provide customer support

All third-party providers are contractually obligated to protect user data and comply with relevant privacy laws.

8. Data Storage and Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Regular backups
• Incident response procedures

9. Your Data Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to certain data processing
• Request data portability
• Withdraw consent

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification for significant changes
• Requesting renewed consent where required

7. Children's Privacy

Our service is intended for users aged 13 and older. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us to have it removed.